Going from sporadic batch data processing to streaming, real-time data analytics is much easier said than done. Acquiring and setting up streaming tools is the easy part. What is much more difficult, and where many companies stumble, is in adjusting their business processes to be able to handle all that data as it comes in.
In 2015, 83% of US online adults spoke with a contact center representative over the phone, and 65% contacted customer service via a web chat or instant… Read more “[Infographic] Using artificial intelligence to discover customer intent”
Luminoso wins multiple awards at SemEval 2017
You can download the case study here. It probably comes as no surprise to you, or anyone, that there’s a link between how happy your employees are… Read more “[Case Study] Uncovering the link between employees and customers”
This article was originally published by Customer Experience Magazine on February 8, 2017. It was written by Eric Pendleton, our awesome Product Training Manager. You can read… Read more “Surveys: Time for a major upgrade”
After hearing one too many bad-date stories here in the office (note from the author: mostly supplied by myself), we turned to our software to solve the debate… Read more “Where to look for love – or a hookup (according to AI)”