Going from sporadic batch data processing to streaming, real-time data analytics is much easier said than done. Acquiring and setting up streaming tools is the easy part. What is much more difficult, and where many companies stumble, is in adjusting their business processes to be able to handle all that data as it comes in.
In 2015, 83% of US online adults spoke with a contact center representative over the phone, and 65% contacted customer service via a web chat or instant… Read more “[Infographic] Using artificial intelligence to discover customer intent”
Luminoso wins multiple awards at SemEval 2017
After hearing one too many bad-date stories here in the office (note from the author: mostly supplied by myself), we turned to our software to solve the debate… Read more “Where to look for love – or a hookup (according to AI)”
You can download the new white paper here. Artificial intelligence (AI) wasn’t Oxford’s Word of the Year in 2016 (that honor went to “post-truth”), but perhaps it… Read more “[White Paper] Customer Experience and AI: The myths, the reality, and a guide to getting started”
This week’s blog post was written by Cassie Johnson, Vice President of Customer Success and Services at Luminoso. My colleague Dmitry Grenader recently wrote an article about… Read more “Conducting analyses in a changing science landscape”