Topbots named Luminoso as a top AI solution for customer management.
In 2015, 83% of US online adults spoke with a contact center representative over the phone, and 65% contacted customer service via a web chat or instant… Read more “[Infographic] Using artificial intelligence to discover customer intent”
You can download the case study here. It probably comes as no surprise to you, or anyone, that there’s a link between how happy your employees are… Read more “[Case Study] Uncovering the link between employees and customers”
New case study: How C Space used Luminoso to find key insights in caregiver data C Space, a customer agency and Luminoso partner, manages online communities which… Read more “[Case Study] How C Space used Luminoso to find key themes in caregiver feedback”
In advance of her presentation at the Big Data Analytics conference in Tokyo, Japan on February 7-8, 2017 (which you’re coming to… right?), our CEO Catherine Havasi… Read more “AI for a multilingual world: an interview with Catherine Havasi”
Social media. Whether you love it or hate it, there’s no escaping it. Americans open up social media apps on their phone 17 times a day –… Read more “Why social media isn’t the data goldmine you think it is”