We were excited to hear from Topbots last week that we were featured in one of their latest articles, “Common misconceptions brand executives have about AI.” This is a great and timely topic, and one that we’ve covered before on our own blog.
In 2015, 83% of US online adults spoke with a contact center representative over the phone, and 65% contacted customer service via a web chat or instant… Read more “[Infographic] Using artificial intelligence to discover customer intent”
Luminoso wins multiple awards at SemEval 2017
You can download the case study here. It probably comes as no surprise to you, or anyone, that there’s a link between how happy your employees are… Read more “[Case Study] Uncovering the link between employees and customers”
After hearing one too many bad-date stories here in the office (note from the author: mostly supplied by myself), we turned to our software to solve the debate… Read more “Where to look for love – or a hookup (according to AI)”
You can download the new white paper here. Artificial intelligence (AI) wasn’t Oxford’s Word of the Year in 2016 (that honor went to “post-truth”), but perhaps it… Read more “[White Paper] Customer Experience and AI: The myths, the reality, and a guide to getting started”