Luminoso & GSK case study featured by TechEmergence
Topbots named Luminoso as a top AI solution for customer management.
Join Luminoso on May 11 for a webinar on using AI to understand gamers
Going from sporadic batch data processing to streaming, real-time data analytics is much easier said than done. Acquiring and setting up streaming tools is the easy part. What is much more difficult, and where many companies stumble, is in adjusting their business processes to be able to handle all that data as it comes in.
We were excited to hear from Topbots last week that we were featured in one of their latest articles, “Common misconceptions brand executives have about AI.” This is a great and timely topic, and one that we’ve covered before on our own blog.
In 2015, 83% of US online adults spoke with a contact center representative over the phone, and 65% contacted customer service via a web chat or instant… Read more “[Infographic] Using artificial intelligence to discover customer intent”